Where teams connect to
thrive customer support
We're here every step of the way making sure you and your team deliver standout customer experiences easily.
Better contact insights
Full customer history at your fingertips.
Add notes
Collaborate with internal team notes.
Segment customers
Group and tag for better routing.
Integrate with CRM
Connect with Syntri CRM seamlessly.
Shared Inbox
Assignments
Route tickets to the right agent automatically.
Collision Detection
See when another agent is viewing the same ticket.
Satisfaction Ratings
Collect CSAT and NPS scores after resolution.
Saved Replies
Canned responses for common questions.
Private Notes
Internal comments invisible to customers.
Tagging
Organize and categorize tickets with labels.
Live Chat
We're here every step of the way making sure you and your team deliver standout customer experiences easily.
Embed a real-time chat widget on your website. Customers get instant answers, and conversations seamlessly convert to tickets when agents are offline.
- Real-time messaging
- File sharing & attachments
- Automatic ticket creation
- Handoff to human agents
Analytics & Reporting
Reporting
Conversations reporting
Track volume, response times, and resolution rates.
Happiness score
Monitor CSAT trends across your team.
Company performance
Team-wide KPIs and SLA compliance.
Leaderboard
See top performers and agent productivity.
Knowledge base
Build a searchable help center that customers love. Reduce ticket volume by empowering customers to find answers themselves.
- Searchable article library
- Category & tag organization
- AI-suggested articles for agents
- Publish as public help center
Integrations
Connect Syntri Desk with the tools you already use — Slack, CRM, email, and more.
Ready to transform your support?
Join thousands of teams using SyntriDesk to deliver standout customer experiences.