Invoices and Payments

Access and manage your billing history.

Invoice Access

Viewing Invoices

1. Go to Settings > Billing > Invoices 2. See list of all invoices 3. Click to view details

Downloading Invoices

- Click "Download PDF" on any invoice - Bulk download available for Enterprise

Invoice Contents

Each invoice includes: - Invoice number and date - Billing period - Line items and quantities - Taxes - Total amount - Payment status

Payment History

View all payment transactions: - Date and time - Amount - Payment method - Status (success/failed)

Failed Payments

Automatic Retries

We retry failed payments: - Day 1: First retry - Day 3: Second retry - Day 5: Final retry

Updating Payment Method

If payment fails: 1. Check email notification 2. Update payment method 3. Retry payment manually

Grace Period

- 7-day grace period after final retry - Access continues during grace - Service suspended after grace

Refunds

Refund Policy

- Pro-rated refunds for annual plans - No refunds for monthly plans - Enterprise: Custom terms

Requesting Refund

1. Contact support 2. Provide invoice number 3. Explain reason 4. Refund processed in 5-10 days