RetailMax
How RetailMax achieved 70% process automation using Syntri Workflow
The Challenge
RetailMax, a retail chain with 500+ stores, was drowning in manual processes. Inventory management, vendor communications, and store operations relied on spreadsheets and email chains. Errors in reordering led to $2M in annual losses from stockouts and overstocking. Staff spent 40% of their time on repetitive administrative tasks.
The Solution
RetailMax implemented Syntri Workflow to automate their core operational processes. AI-powered workflows now handle inventory reordering based on predictive demand, vendor quote comparisons, employee scheduling, and cross-store communications. The no-code workflow builder allowed store managers to create location-specific automations.
Implementation
The rollout was phased over 3 months, starting with 50 pilot stores. Each store received customized workflow templates based on their size and product mix. Store managers attended 2-hour training sessions on the workflow builder. Full deployment to all 500+ stores was completed on schedule.
“Syntri Workflow didn't just automate our processes—it transformed how we think about operations. Our store managers now spend their time on customers instead of spreadsheets. The AI-powered inventory predictions alone paid for the entire platform.”
Product Used
Company Details
- Industry
- Retail
- Company Size
- Enterprise
- Published
- August 2024